Privacy policy

Privacy Policy

 

This Privacy Policy describes how Cottry ("Cottry," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Cottry, we may collect information such as:

  • Name.
  • Billing and shipping address.
  • Email address.
  • Telephone number when provided.
  • Order and transaction information.
  • Products viewed, purchased, returned, or added to your cart.
  • Payment-related information processed through our payment providers.
  • IP address.
  • Browser and device information.
  • Website activity and interaction information.
  • Marketing preferences.
  • Customer service communications.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders.
  • Process payments and refunds.
  • Provide shipping and delivery services.
  • Communicate regarding purchases and customer support requests.
  • Manage returns, exchanges, and refunds.
  • Maintain and improve our website and services.
  • Personalize the shopping experience.
  • Detect and prevent fraud, abuse, and security incidents.
  • Send marketing communications when permitted by applicable law.
  • Comply with legal and regulatory requirements.

Shopify

Our online store is hosted through Shopify. Shopify provides the e-commerce platform that enables us to offer our products and services to you.

Information submitted through our store may be processed by Shopify and other service providers necessary to operate our online business.

Payment Information

Payments are processed through authorized third-party payment providers.

Cottry does not directly store complete payment card information when payment information is handled by our payment processing providers.

How We Share Information

We may share personal information with service providers and business partners when reasonably necessary to operate our store, including providers involved in:

  • E-commerce infrastructure.
  • Payment processing.
  • Order fulfillment.
  • Shipping and delivery.
  • Website hosting and analytics.
  • Marketing and advertising.
  • Fraud prevention and security.
  • Customer support.

We may also disclose information when required by law, legal process, or to protect the rights, property, and safety of Cottry, our customers, or others.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, provide relevant advertising, and support security features.

You may be able to manage certain cookie preferences through your browser or through privacy controls made available on our website.

Advertising and Analytics

We may use advertising and analytics services to understand how visitors interact with our website and to measure or improve marketing campaigns.

These providers may use cookies or similar technologies in accordance with their own privacy practices and applicable law.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Cottry, you may unsubscribe at any time by using the unsubscribe option included in those communications where available.

You may still receive non-promotional communications related to your orders, account, transactions, or customer service requests.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information, including the right to request access, correction, deletion, or information about how your personal information is used or disclosed.

You may also have the right to withdraw consent or opt out of certain uses of personal information where applicable.

To submit a privacy request, contact us at contact@cottry.store.

We may need to verify your identity before completing certain privacy requests.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our services are not intended to knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

International Users

Our service providers may process information in countries different from the country where you live. Where required, personal information will be handled in accordance with applicable data protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

For privacy-related questions or requests, please contact:

Cottry
Email: contact@cottry.store