Refund policy

Return & Refund Policy

 

At Cottry, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, unwashed, and in its original condition.
  • Have all original tags and packaging, when applicable.
  • Be accompanied by proof of purchase or your order number.

Items that show signs of wear, washing, alteration, damage caused after delivery, or improper use may not be eligible for a return.

How to Request a Return

To request a return, please contact us at contact@cottry.store and include:

  • Your full name.
  • Your order number.
  • The item(s) you would like to return.
  • The reason for your return.

Please do not send any product back before receiving return instructions from our customer support team.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

We recommend using a trackable shipping service when returning an item. Cottry cannot guarantee receipt of returned packages that are shipped without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@cottry.store.

Please include your order number and clear photos of the item and packaging when applicable. We will review the request and provide an appropriate solution.

Exchanges

If you need a different size, color, or product, please contact us at contact@cottry.store.

Exchange availability depends on current inventory. In some cases, the fastest option may be to return the original item and place a new order.

Non-Returnable Items

The following items may not be eligible for return:

  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned outside the 30-day return period.
  • Gift cards.
  • Items clearly identified as final sale or non-returnable at the time of purchase.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refund appears in your account.

Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible at contact@cottry.store.

We cannot guarantee cancellation or modification after an order has entered processing or has already been shipped.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact:

Cottry Customer Support
Email: contact@cottry.store