Shipping policy
Shipping Policy
Thank you for shopping with Cottry. This Shipping Policy explains how order processing, shipping, tracking, and delivery are handled.
Order Processing
After your order is successfully placed, it will be prepared for shipment.
Order processing and fulfillment times may vary depending on product availability, order volume, destination, weekends, holidays, and other operational factors.
Orders are not normally processed or shipped on weekends or recognized carrier holidays.
Shipping Rates
Available shipping methods, shipping costs, and any applicable free-shipping offers will be displayed during checkout before you complete your purchase.
Shipping rates may vary depending on the destination, order value, products purchased, and shipping method selected.
Estimated Delivery Times
Estimated delivery times may be displayed during checkout or provided after your order has been processed.
Delivery estimates are not guaranteed delivery dates.
Actual delivery time may vary because of factors such as:
- Carrier network conditions.
- High seasonal order volume.
- Weather conditions.
- Transportation disruptions.
- Customs processing where applicable.
- Local delivery conditions.
- Incorrect or incomplete shipping information.
Order Tracking
When tracking is available, customers may receive a shipping confirmation containing tracking information after the order has been dispatched.
Please allow some time for tracking information to become active after the carrier receives the shipment.
Multiple Shipments
In certain cases, items from the same order may be shipped separately due to inventory location, product availability, or fulfillment requirements.
If this occurs, you may receive more than one package or tracking number.
Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, contact us immediately at contact@cottry.store.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Failed or Returned Deliveries
If a package is returned because of an incorrect or incomplete address, refusal of delivery, failed delivery attempts, or other circumstances attributable to the recipient, additional shipping charges may apply before the order can be reshipped.
Lost Packages
If your tracking information indicates an unusual delay or you believe your package may be lost, please contact us at contact@cottry.store.
We may ask you to confirm your shipping information and may work with the shipping carrier to investigate the shipment.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors when appropriate.
- Check with the carrier or local delivery office.
- Contact us if you still cannot locate the package.
We will review the circumstances and assist where reasonably possible.
Damaged Packages
If an order arrives damaged, please contact us as soon as possible at contact@cottry.store.
Please provide your order number and photographs of the product and packaging where applicable so we can review the issue.
International Shipping
Where international shipping is offered, delivery times may be affected by customs inspections and local import procedures.
Depending on the destination and shipping arrangement, customs duties, import taxes, or other government charges may apply. Any applicable charges will be handled as disclosed during checkout or as required by the destination country's rules.
Delays Outside Our Control
Once a shipment is in transit, circumstances outside Cottry's reasonable control can affect delivery times.
These circumstances may include carrier disruptions, severe weather, natural events, customs procedures, transportation interruptions, or unusually high shipping volumes.
Contact Us
If you have questions about shipping or an existing order, please contact:
Cottry Customer Support
Email: contact@cottry.store